Our Commitment to Your Privacy

At RentHero, privacy is not an afterthought—it is foundational to everything we build. We believe you should have complete control over your personal data, and we are committed to meeting the highest standards of data protection, including full compliance with GDPR and other applicable privacy regulations.

What Data We Collect

We only collect information that is necessary to provide our services:

Account Information: Email address and user type (renter, landlord, or agent)
Location Data: Country and city (for waitlist regional prioritization)
Usage Data: How you interact with our platform to improve our services
Rental Verification Data: Only when you explicitly choose to verify and share it

Your Data, Your Control

You maintain full ownership and control of your data at all times:

Selective Sharing: You choose exactly what information to share and with whom
Time-Limited Access: Shared credentials expire automatically—you control the duration
Revoke Anytime: Withdraw access to your data at any moment
Data Portability: Export your complete data in standard formats
Right to Deletion: Request complete removal of your data from our systems

How We Protect Your Data

Security is built into every layer of RentHero:

Encryption: All data is encrypted in transit and at rest
Cryptographic Verification: Your RentPassport is cryptographically signed and tamper-proof
No Data Selling: We will never sell your personal information to third parties
Minimal Data Retention: We only keep data for as long as necessary
Regular Audits: Our security practices are regularly reviewed and updated

Third-Party Services

We use carefully selected third-party services to operate our platform. These partners are contractually bound to protect your data and may only use it to provide services on our behalf. We do not share your data with advertisers or data brokers.

Cookies

We use essential cookies to ensure our platform functions correctly. We do not use tracking cookies for advertising purposes. You can control cookie preferences through your browser settings.

Your Rights

Under GDPR and other privacy laws, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Restrict processing of your data
Data portability
Object to processing
Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at contact@renthero.com

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.